Contact Us AutoApply

Why You Might Need to Contact Us

From our experience, folks usually reach out for a few main reasons. Maybe your automated job matching isn’t pulling the right vacancies, or the AI interview scheduler isn’t syncing with your calendar. Sometimes it’s billing questions or help setting up your first automated application campaign. Whatever it is, we want to make sure you get the right help quickly.

But here’s the thing—different issues get solved faster through different contact methods. So knowing which one to use can save you time and frustration.

Ways to Reach Out: Our Primary Contact Methods

Email Support Channel

For detailed questions, especially technical ones, emailing us is usually best. You can send messages to [email protected] (check your dashboard to confirm the exact address). When you write, including your account email, screenshots, and subscription plan helps us get right to the point.

Live Chat Support

If you want quick answers during business hours (9 AM to 6 PM EST), the live chat in the bottom right corner of the platform is super handy. It’s perfect for fast troubleshooting or billing questions.

Phone Support Options

Premium subscribers get phone support for more complex issues. You can find the phone number in your dashboard under the support section. It’s great when you want to walk through setup or integration live with one of our team members.

Finding Our Contact Info in the Platform

Where to Look in Your Dashboard

Once you log in (just hit the “Login” button on our homepage), your dashboard will be your central hub. Look for “Help” or “Support” in the menu, then click on “Contact Us” or “Get Help.” Depending on your plan, you’ll see the contact methods available to you.

Getting Support on Mobile

Using our mobile app? Contact options are usually under Settings → Support or Help → Contact Us. Sometimes there’s a handy “Help” button right in the main navigation for quick access.

Support Tailored to Your Needs

Job Seekers: Getting Help That Fits

If you’re a candidate, you might need help with things like resume optimization so the AI matches you better, troubleshooting the Chrome extension for applying on sites like LinkedIn, or tracking whether your applications actually went through. We break it down clearly and walk you through fixes step-by-step.

Employers and Recruiters: Support That Works

On the employer side, support often focuses on integrating AutoApply with your existing ATS, optimizing candidate matching algorithms, or setting up interview automation. We understand these needs and provide dedicated guidance.

Troubleshooting Common Issues Before Contacting Us

• Chrome Extension Not Working: Make sure you’re logged into AutoApply in your browser, refresh the job board, and check the extension icon’s status. Logging out and back in can also help.
• Jobs Not Found in Searches: Sometimes your search is too narrow or your location settings are off. Try broadening filters or adding job boards.
• Applications Not Going Through: Check that your resume is uploaded correctly and your profile fields are complete. Some job posts have specific requirements that need matching.

Getting Ready for Your Support Interaction

What Info to Have Available

Before you reach out, having these details handy makes everything smoother:

1. Your account email and subscription plan
2. Browser and operating system info (for extension issues)
3. Clear description of the problem and when it started
4. Steps you’ve already tried
5. Any error messages or screenshots

Questions You Can Ask Us

• Why aren’t relevant jobs showing up in my automated search?
• How can I improve my profile for better AI matches?
• What’s the best way to track applications that actually went through?
• Are there limits on my plan affecting applications?
• Can you help me set up the Chrome extension properly?

Extra Resources Beyond Contacting Us

Knowledge Base and FAQ

Before contacting us, our knowledge base is a great place to check for answers. It covers everything from setting up automated searches to Chrome extension troubleshooting and billing.

Community Forum

Our users share tips and advice in the community forum. Sometimes chatting with other users gives you different perspectives or quick fixes.

Video Tutorials

If you prefer watching over reading, our video tutorials walk you through common tasks like setting up automation, installing the Chrome extension, and optimizing your profile.

Giving Feedback and Reporting Problems

Submitting Feature Requests

If you have ideas for how we can improve AutoApply, send them through the feedback form in your dashboard, email our product team, or mention them during support chats. We really appreciate hearing what would make your experience better.

Reporting Bugs or Technical Issues

When you spot a bug, please provide a detailed description, steps to reproduce it, screenshots, and your system info. This helps our tech team fix problems faster and keep the platform running smoothly.